How to connect your social media

Watch the video1:01

Connect Instagram, Facebook and WhatsApp to manage messages, comments and posts from DeusRex.

Steps

1. Open Social Media → Channels.
2. Click Connect on the channel you want.
3. DeusRex opens that channel’s connection wizard. Follow its steps and authorize the permissions in the window the social network opens.
4. When you come back, the channel appears at the top under Connected channels, with its status.

The possible statuses are Pending, Active, Degraded, Expired, Revoked and Disconnected. Only Active answers messages. If it ended up as anything else, press Connect again: it is almost always a permission that was not granted, or a token that expired.

What your plan needs

Connecting channels is part of the Engagement module: included in Pro and Clinic, and activated as an add-on from Settings → AI and credits on Starter.

Each plan sets how many channels you can have connected at once (Starter 1, Pro 3, Clinic unlimited). If you have reached the cap, DeusRex tells you when you try to connect — disconnect one or upgrade. Re-authorizing a channel you already have connected always works, even at the cap.

Tip