How to set up the AI assistant

The AI assistant automatically responds to messages and comments on your social networks using your business information and frequently asked questions.

Steps

1. Open Social Media → AI Assistant.
2. Activate the assistant on the channels you want.
3. Adjust the tone and instructions (what it can and can’t answer).
4. Define when it should hand off the conversation to a human.
5. Save.

Tip

Keep your FAQs and business profile up to date: they’re the source that the assistant uses to answer.